Privacy Policy
Last updated: September 25, 2026
Before using screen analysis: when you tap the guide, the visible screen image is sent to MondoCue’s server and an AI provider to produce your requested translation and guidance. Do not analyze pages containing information you do not want processed.
Information we process
- Screen images and requests: the screen image you choose to analyze, your selected response language, and an optional question are processed to return an explanation. The app server does not retain screen images after the request finishes. The AI provider processes the image under its own terms and retention settings.
- Account and sign-in: account identifiers, email address (if you sign in with email), hashed authentication credentials, and account recovery data.
- Purchases: product, transaction or subscription identifiers, purchase status, and access expiry. Creem processes web checkout details for direct Android downloads. Apple or Google processes purchases made through its store.
- Service operation: daily explanation counts, limited abuse-prevention information, and technical logs needed to keep the service reliable.
AI providers and transfers
Depending on the service region and current configuration, screen images may be sent to OpenAI, Google, DeepSeek, or Alibaba Cloud to generate a response. The selected provider receives the image and prompt. We do not use screen images to build a user profile. Provider handling, storage, and cross-border processing are governed by that provider’s terms and settings. We will identify the active providers and service region in the app before public launch.
Payments
For the direct-download Android version, checkout is hosted by Creem in a secure browser tab. MondoCue does not receive or store full card numbers. In-app purchase builds use Apple or Google billing and follow their purchase and refund processes. We receive transaction data needed to verify payment, prevent duplicate grants, and provide access.
Retention and deletion
You can request account deletion in the app. Account email, sign-in and recovery credentials, sessions, and usage records are scrubbed after deletion; transaction records may remain as pseudonymous records to prevent duplicate grants and support refunds or accounting. Inactive accounts are scrubbed after 90 days from the end of their last paid access by default. Applicable accounting and payment rules may require some records to be retained longer. Screenshots are not stored by the app server.
Security
Authentication secrets are stored in protected device storage and hashed on our server. Payment and AI provider credentials stay on the server. No internet service can promise perfect security; contact support promptly if you suspect unauthorized access.
Your choices
You decide when to capture a screen, which response language to use, and whether to continue after reviewing sensitive content. You can revoke Android accessibility access or delete your account in the app. You may also contact us about data access or deletion requests.
Contact
Before public launch, replace this section with the product operator’s monitored privacy contact address and legal entity details. For now, use the support link on this site.
This draft should be reviewed and completed with the operator’s legal identity, contact details, provider configuration, and applicable market requirements before public release.